Terms & Conditions
Kozy Heat Fireplaces, Inc. · Effective July 17, 2026
These Terms and Conditions ("Terms") govern your use of this website and the products and services provided by Kozy Heat Fireplaces, Inc. ("Kozy Heat," "we," "us," or "our"). By using our website or services, you agree to these Terms. Please read them carefully.
Services
We make information, products, and services available subject to these Terms. We reserve the right to withdraw, modify, cancel, or refuse services and to process, decline, or reverse financial transactions at our discretion, consistent with applicable law and any separate sales or service agreement between us.
Accuracy of Information
We work to keep the information on this website accurate and up to date, but we do not warrant that it is complete, current, or error-free. Product availability, pricing, and specifications may change without notice. We are not liable for errors or omissions, or for interruptions, downtime, or unavailability of the website.
Intellectual Property
The content on this website, including text, images, logos, and graphics, is owned by or licensed to Kozy Heat and is protected by applicable copyright and trademark laws. Manufacturer names, logos, and product images are the property of their respective owners and are used to identify the brands we carry. You may not copy, adapt, or use our content for commercial purposes without our prior written permission.
Acceptable Use
When using our website or communicating with us, you agree not to engage in unlawful behavior, hate speech, harassment or bullying, unauthorized promotions or spam, or any activity that harms us or others. We may restrict or disable access, or any account or communication channel, for conduct that violates these Terms.
SMS/Text Messaging Terms
By opting in, you agree to receive text messages from Kozy Heat Fireplaces, Inc. The messaging program provides SMS-based billing notifications, appointment reminders, dispatch notifications, and job-completion surveys.
- Message frequency may vary.
- Message and data rates may apply.
- For help, text HELP for support or more information.
- To cancel, reply STOP to unsubscribe at any time, and no further messages will be sent.
- Carriers are not liable for delayed or undelivered messages.
- Consent to receive text messages is not a condition of any purchase.
- Your information will not be shared with third parties. See our Privacy Policy.
How We Obtain Consent
Kozy Heat Fireplaces, Inc. collects opt-in consent verbally from its customers. Customers may opt in to receive messages either in person at our physical location or over the phone when the customer calls. When a customer is registered for the first time, they are asked to provide a phone number, and our staff is trained to ask whether the customer would like to opt in to SMS-based billing notifications, appointment reminders, dispatch notifications, and job-completion surveys. Customers are verbally informed that "message and data rates may apply," that "message frequency may vary," and that they can "text HELP for support or more information and STOP to unsubscribe at any time and no further messages will be sent." Customers are also informed that their information will not be shared with third parties.
By submitting a form and signing up for texts, you consent to receive text messages from Kozy Heat Fireplaces, Inc. at the number provided, including messages sent by auto-dialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available) and no further messages will be sent. Reply HELP for help. Information will not be shared with third parties.
Limitation of Liability
To the fullest extent permitted by law, Kozy Heat is not liable for indirect, incidental, or consequential damages arising from your use of this website. Nothing in these Terms limits any warranty or right provided under a separate written agreement or required by law.
Governing Law
These Terms are governed by the laws of the State of Arkansas, without regard to conflict-of-law principles.
Changes to These Terms
We may update these Terms from time to time. Changes will be posted on this page with an updated effective date.
Contact Us
Kozy Heat Fireplaces, Inc.
3706 NW Frontage Rd, Ste. 2, Bentonville, AR 72712
Phone: 479-464-0098
Email: tj@kozy-heat.com