Privacy Policy
Kozy Heat Fireplaces, Inc. · Effective July 17, 2026
Kozy Heat Fireplaces, Inc. ("Kozy Heat," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to information we collect in our showroom, over the phone, and through this website.
Information We Collect
We collect information you provide directly to us, including your name, phone number, email address, service or billing address, and details about the products and services you request. We collect this information when you visit our showroom, call us, request a consultation, or schedule service.
How We Use Your Information
We use your information to:
- Provide, schedule, and complete the products and services you request;
- Communicate with you about appointments, dispatch, billing, and your projects;
- Send SMS/text notifications you have opted in to receive (see below);
- Respond to your questions and provide customer support; and
- Operate, maintain, and improve our business.
SMS/Text Messaging & Mobile Information
With your consent, we send text messages for SMS-based billing notifications, appointment reminders, dispatch notifications, and job-completion surveys. Message frequency may vary. Message and data rates may apply. You can text HELP for support at any time, and reply STOP to unsubscribe, after which no further messages will be sent. Consent to receive text messages is not a condition of any purchase.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use-case categories exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.
How We Share Information
We do not sell your personal information. We do not share your information with third parties or affiliates for their own marketing purposes. We may share information with trusted service providers who perform work on our behalf (such as payment processing, scheduling, and customer support), only as needed to provide our services and subject to appropriate confidentiality obligations, and as required by law.
Data Retention & Security
We retain personal information for as long as needed to provide our services and meet our legal and business obligations. We use reasonable administrative, technical, and physical safeguards designed to protect your information.
Your Choices
You may opt out of text messages at any time by replying STOP. You may request that we update or delete your information, or ask questions about this policy, by contacting us using the details below.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
Kozy Heat Fireplaces, Inc.
3706 NW Frontage Rd, Ste. 2, Bentonville, AR 72712
Phone: 479-464-0098
Email: tj@kozy-heat.com