Texting and Communication Privacy Policy

Last Updated: May 4, 2026

1. Introduction
Kozy Heat Inc ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, process, and share the personal information of our customers, with a specific focus on our SMS-based communication programs.

2. Verbal Opt-In and Data Collection Process
Kozy Heat Inc will be collecting opt-in verbally from their customers. The customers will be able to opt in to receive messages either in person at their physical location, or over a phone call if the customer calls.

When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask if the customer would like to opt in to SMS-based billing notifications, appointment reminders, dispatch notifications, and job completion surveys.

During this process, customers will be verbally informed of the following:
- "Message and data rates may apply"
- "Message frequency may vary"
- They can "text HELP for support or more information and STOP to unsubscribe at any time and no further messages will be sent"
- Their information will not be shared with third parties

3. SMS Consent and Terms
By submitting this form and signing up for texts, you consent to receive text messages from Kozy Heat Inc at the number provided, including messages sent by auto dialer.

Please note the following terms regarding this consent:
- Consent is not a condition of purchase.
- Msg & data rates may apply.
- Msg frequency varies.
- Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available) and no further messages will be sent.
- Reply HELP for help.
- Information will not be shared with third parties.

4. Data Sharing and Security
We are committed to the security of your data. As stated in our verbal and written disclosures, your information will not be shared with third parties. It is used solely for the internal operational purposes of Kozy Heat Inc, including billing, appointments, and customer service surveys.

5. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights regarding your personal data, please contact us:
- Address: 3706 NW Frontage Rd, Bentonville, AR 72712
- Phone: 479-464-0098
- Website: kozy-heat.com

By engaging with our services or opting in to SMS communications, you acknowledge that you have read and understood the terms outlined above.